"The subscriber said everything went wrong before she packed a hammer in her purse and went in person to the local office: the installer didn't come on the appointed day, Aug. 13, but two days later; the installation left them with incoming calls only; an attempt to remedy that left them with no service at all; an in-person visit to the Manassas office resulted in a two-hour wait, only to be told the supervisor she was waiting to see had gone home. When a complaint to the Virginia state Corporations Commission did not elicit a response from Comcast, she packed her hardware, she said. She marched past a waiting line, started hitting things with her hammer and asked repeatedly, “Have I got your attention now?”
Read Frustrated Comcast Subscriber Takes Hammer To Local Office over at multichannel.com.
Also see Comcast Must Die, from Ad Age online.